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Bilingual Program Manager, Patient Support Programs at McKesson - ApplyBlast

Bilingual Program Manager, Patient Support Programs

McKesson

4 months ago

3.7 on Glassdoor

Mississauga, CAN

Hybrid

Full Time

Senior

0 applicants

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About this role

A Bilingual Program Manager at McKesson leads the end-to-end delivery of patient support programs, ensuring operational excellence and financial performance while managing cross-functional teams. The role involves setting client expectations, driving KPI management, and implementing process improvements to enhance the patient experience within the healthcare industry. Fluency in both English and French is required to serve as the primary client contact and subject matter expert.

Responsibilities

Lead the execution of patient support programs ensuring on-time delivery
Manage and coach program teams to foster a high-performance culture
Serve as the primary client contact ensuring strong partnership satisfaction
Monitor and manage KPIs SLAs and financial performance including revenue
Implement process improvements to enhance patient and customer experience

Skills

Qualifications

Bachelor's degree in Business Administration6+ years of professional experienceExperience in healthcare or pharmaceuticalsLeadership experience with team managementFluency in English and French