Bilingual Quality Analyst, Community Impact Call Center

Foundation for California Community Colleges(29 days ago)

RemoteFull TimeMedior$50,000 - $52,500Call Center

About this role

The Bilingual Quality Analyst supports the Foundation for California Community Colleges’ Community Impact Call Center, which delivers social services assistance to families across California. This is a limited-term, fully remote (California-only) role within a mission-driven nonprofit that combines startup culture with statewide impact. The position contributes to maintaining and improving service quality and operational effectiveness of the call center.

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Required Skills

Bilingual Spanish
Time Management
Speech Analytics
Telecommunications
Customer Service
Data Analysis
Coaching
QA Documentation
Call Monitoring
Reporting

About Foundation for California Community Colleges

foundationccc.org

The Foundation for California Community Colleges is the official foundation dedicated to supporting the Board of Governors, the Chancellor’s Office, and the entire California Community College system. It aims to enhance educational opportunities, workforce development, and financial aid for students across California's community colleges. Through various programs and initiatives, the Foundation works to strengthen the state's community colleges and improve access to higher education for all Californians.

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