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Bilingual Quality Analyst at Fiserv - ApplyBlast

Bilingual Quality Analyst

Fiserv

3 months ago

3.0 on Glassdoor

Mississauga, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

As a Bilingual Quality Analyst at Fiserv, you will build and maintain a scalable quality program for Canada Operations teams across various customer service functions. The role involves evaluating customer interactions, analyzing performance trends, and translating findings into actionable insights to strengthen service quality and compliance. You will collaborate with operational leaders and learning teams to improve consistency, accuracy, and overall customer outcomes.

Responsibilities

Develop and maintain quality assurance programs for operations teams
Conduct quality evaluations of calls, cases, emails, and workflows
Analyze quality results to identify trends and compliance risks
Create dashboards and reports for leadership and frontline teams
Partner with learning teams to align quality insights with training

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.