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Bilingual Senior Customer Service Representative at Nissan Motor Co., Ltd. - ApplyBlast

Bilingual Senior Customer Service Representative

Nissan Motor Co., Ltd.

4 months ago

3.8 on Glassdoor

Mississauga, Ontario, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

A Bilingual Senior Customer Service Representative at Nissan Canada supports the customer service team in a hybrid setting within Nissan Canada Finance. The role involves assisting colleagues with dealer and customer concerns, coaching agents on quality service, handling escalated issues, and maintaining accurate communications in a fast-paced automotive finance environment.

Responsibilities

Support customer service representatives in resolving customer and dealer concerns
Conduct ongoing training sessions on policies and procedures for the team
Handle escalated issues and prepare written and verbal responses to inquiries
Coach and develop agents to ensure quality service delivery
Monitor workflow to maintain timely and accurate customer correspondence

Skills

Qualifications

Bachelor's Degree or College Diploma in BusinessHigh School Diploma1-3 years experience in customer service

About Nissan Motor Co., Ltd.

nissan-global.com

Headquarters

Takashima, Kanagawa, Japan

Company Size

10001+ employees

Founded

1933

View Profile

Nissan Motor Corporation Global Website: Visit the site for information about Nissan, sustainability, IR, and innovation. This site also provides various Nissan initiatives, including design, safety, quality, and community engagement.