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Bilingual Team Lead Non-Licensed at Inizio Engage - ApplyBlast

Bilingual Team Lead Non-Licensed

Inizio Engage

4 months ago

Remote

Full Time

Executive

0 applicants

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About this role

A Team Leader at Inizio Engage supports a biotechnology client by acting as a hybrid call supervisor and project assistant. The role ensures accurate customer response across communication channels while leading project teams and facilitating healthcare discussions regarding medical terminology. Candidates will manage administrative duties and ensure compliance with federal guidelines like HIPAA within a collaborative culture.

Responsibilities

Supervise call center staff to ensure prompt and accurate responses
Lead the project team in a 50/50 capacity with the supervisor
Investigate and handle escalations for client programs
Conduct training sessions and update materials for communicators
Document adverse events per client and federal guidelines

Skills

Qualifications

Bachelors DegreeBilingual Speaking2 Years Supervision Experience

About Inizio Engage

inizioengage.com

Headquarters

Yardley, Pennsylvania, United States

Company Size

5001-10000 employees

Founded

2023

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Inizio Engage (formerly Ashfield Engage) is a global strategic, commercial and creative engagement partner specializing in healthcare. They work with life sciences and healthcare organizations to design and deliver commercial strategies, stakeholder and patient engagement, multichannel campaigns, and medical communications. By combining strategic consulting, creative content and data-driven insights, they implement digital and in-person programs that support product launches, commercial operations and long‑term brand growth worldwide.