Clinical Contact Supervisor (Inbound)
Ashfield Healthcare, LLC(12 days ago)
United StatesOnsiteFull TimeMedior$55,000 - $65,000Customer Service
Apply NowAbout this role
Inizio Engage is seeking a Call Center Supervisor to oversee operations, manage staff, and ensure high-quality, compliant customer service for a leading biotechnology company's client. The role involves team supervision, performance management, staffing, training, and process improvement within a call center environment.
Required Skills
- Call Management
- Customer Service
- Performance Management
- Training
- HIPAA
- Call Center Operations
- Staffing
- Quality Improvement
- Excel
- Avaya CMS
Qualifications
- Active RN
- Two years supervising Call Center