Bilingual Technical Support- Informatics Software Specialist Level 1

LGC Group

1 month ago

Vaughan, ON, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

The Technical Support Informatics Software Specialist provides Level 1 technical support for LGC's software products such as IAMQC and MSDRx. They handle customer inquiries, document issues, and collaborate with cross-functional teams to improve processes and support customer satisfaction. The role involves communication, documentation, and feedback management to ensure the effective use of the company's quality measurement tools.

Skills

Qualifications

Bachelor’s Degree in Life Sciences2+ Years Customer Support Experience

About LGC Group

lgcgroup.com

LGC is a global life‑sciences company whose mission, "Science for a Safer World," is to partner with customers to solve critical challenges in diagnosing, treating, feeding and protecting populations. It provides measurement science, certified reference materials, proficiency testing, analytical and laboratory services, and genomic and assay reagents to customers across pharmaceuticals, diagnostics, food, environment, forensics and government. Combining metrology‑grade quality, lab capability and technical support, LGC helps organisations with testing, R&D, regulatory compliance and product development worldwide.