Bilingual Tier 2 Helpdesk (NB)
Connex Telecommunications Inc.
About this role
The Bilingual Tier 2 Helpdesk role at Connex Telecommunications Inc. provides technical support and customer service to clients in English and French, covering a variety of support situations including troubleshooting, order processing, and remote assistance. The position requires 24x7 availability with rotating shifts and a focus on delivering high-quality service across different support channels.
Skills
About Connex Telecommunications Inc.
connexservice.caConnex Telecommunications Inc. is a Canada-based integrated IT solutions provider focused on modernizing customer experience and contact center operations. They specialize in CX, contact center technology, unified communications, infrastructure and innovation, combining consulting, implementation and ongoing support. Connex helps organizations deploy omnichannel engagement, collaboration and infrastructure solutions to improve customer interactions, workforce efficiency and operational resilience. Their clients are enterprises seeking to transform digital communications and contact center performance.
About Connex Telecommunications Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$38k – $40k
per year