Bilingual Tier 2 Helpdesk (NB)
Connex Telecommunications Inc.
About this role
A Bilingual Tier 2 Helpdesk agent at Connex Telecommunications Inc. (DependableIT) provides technical support and customer service in English and French, assisting clients with software, hardware, and account issues across various platforms through multiple channels. The role involves rotating shifts including nights and weekends, working remotely with an emphasis on customer satisfaction and technical troubleshooting.
Skills
About Connex Telecommunications Inc.
connexservice.caConnex Telecommunications Inc. is a Canada-based integrated IT solutions provider focused on modernizing customer experience and contact center operations. They specialize in CX, contact center technology, unified communications, infrastructure and innovation, combining consulting, implementation and ongoing support. Connex helps organizations deploy omnichannel engagement, collaboration and infrastructure solutions to improve customer interactions, workforce efficiency and operational resilience. Their clients are enterprises seeking to transform digital communications and contact center performance.
About Connex Telecommunications Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$38k – $40k
per year