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Billing Consultant at Macquarie Technology Group - ApplyBlast

Billing Consultant

Macquarie Technology Group

1 month ago

3.1 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

Join the Finance team as a Billing Consultant to resolve complex customer billing enquiries and disputes while delivering high-standard customer service. You will investigate billing issues from end to end, analysing invoices, contracts, and data to determine outcomes and communicate them clearly to customers and stakeholders. This role involves collaborating with various teams to resolve complex matters, identify root causes of recurring issues, and leverage modern technology to improve billing resolution processes.

Responsibilities

Resolve complex customer billing enquiries and disputes
Investigate billing issues from end to end
Identify root causes behind recurring billing issues

Skills

About Macquarie Technology Group

macquarietechnologygroup.com

Headquarters

Sydney, New South Wales, Australia

Company Size

501-1000 employees

Founded

1992

View Profile

Macquarie Technology Group (ASX:MAQ) is an Australian technology company founded in 1992, operating across four core businesses: cloud services, sovereign colocation data centres, secure government cloud and cyber security, and full-service telecommunications. The company runs a portfolio of certified data centre campuses in Sydney and Canberra, trusted by hyperscalers, multinational enterprises, and 42% of Australian Federal Government agencies. It is recognised for delivering Australia's leading Net Promoter Score and award-winning customer experience across all its business divisions.