Billing Customer Service Associate

The Operations Customer Service Associate at Travelers serves as the primary point of contact for customers, agents, and brokers, managing high volumes of inbound inquiries via phone, email, and chat. The role involves resolving issues related to quotes, policies, billing, and application access while maintaining high levels of professionalism and empathy. Candidates will navigate multiple platforms simultaneously, adapt communication styles effectively, and handle shifting priorities in a fast-paced environment.