Billing Operations Specialist (PST)
Octave(1 month ago)
About this role
The Billing Specialist on Octave’s Revenue Cycle team serves as the primary nationwide point of contact for client billing inquiries, supporting timely cost-of-care communication across time zones. Reporting to the Revenue Cycle Manager, this role operates in a fast-paced startup focused on mental health and wellness. The position emphasizes strong customer service, clear written and verbal communication, and contributing to process improvements as the company grows.
Required Skills
- Phone Support
- Live Chat
- Email Support
- Benefits Verification
- Eligibility Checks
- Claim Submission
- Superbills
- Payment Posting
- Insurance Communication
- Customer Service
+5 more
About Octave
findoctave.comOctave is a modern mental health provider offering affordable, outcome-focused individual, couples, and family therapy both virtually (HIPAA‑compliant video) and in select cities for in‑person care. They work with insurance—typical in‑network sessions cost about $28, with out‑of‑pocket rates ranging by provider—and guide clients through benefits and cost estimates via Care Navigators. Octave vets and credentializes licensed therapists through a rigorous clinical review, uses goal‑oriented, evidence‑based approaches, and tracks outcomes to ensure measurable improvement.