Client Support Coordinator I (Tue-Sat EST)

Octave(27 days ago)

RemoteFull TimeJunior$50,000 - $60,960Operations

About this role

The Client Support Coordinator is a member of Octave’s Operations Support Team who advocates for clients and serves as the primary connection between clients and the Octave system. The role supports client access to care, helps prepare new clients for services, and ensures client concerns are addressed with care and competence. The position contributes to operational quality by participating in process improvement and supporting team projects.

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Required Skills

Client Communication
Client Education
Client Onboarding
Documentation
Billing Collection
Scheduling
Escalation
Process Improvement
Multitasking
Administrative Support

+2 more

About Octave

findoctave.com

Octave is a modern mental health provider offering affordable, outcome-focused individual, couples, and family therapy both virtually (HIPAA‑compliant video) and in select cities for in‑person care. They work with insurance—typical in‑network sessions cost about $28, with out‑of‑pocket rates ranging by provider—and guide clients through benefits and cost estimates via Care Navigators. Octave vets and credentializes licensed therapists through a rigorous clinical review, uses goal‑oriented, evidence‑based approaches, and tracks outcomes to ensure measurable improvement.