Billing Support Specialist
Render(1 month ago)
About this role
The Billing Support Specialist at Render is responsible for managing customer billing inquiries, including handling unexpected charges, refunds, payment updates, and subscription management. This role requires strong technical understanding and communication skills to assist customers while collaborating with the Finance and Support teams to identify process improvements and streamline billing operations. Additionally, the specialist will analyze patterns in customer issues and document solutions to enhance overall efficiency in billing transactions.
Required Skills
- Billing Support
- Customer Support
- Payment Disputes
- Subscription Management
- Workflow Optimization
- Cross-Team Collaboration
- Technical Comprehension
- Communication Skills
- Problem Solving
- Customer Empathy
+9 more
About Render
render.comRender is a cloud application platform designed for developers and teams to build, deploy, and scale applications with ease, from their initial user to a global audience. It offers a wide range of services including managed web services, static sites, and background workers, with features like autoscaling, HIPAA compliance, and private networking. Render’s infrastructure allows users to link their repositories for instant deployments, ensuring seamless updates and automatic redeployments with zero downtime. Trusted by over 4 million users, Render provides a user-friendly solution for teams looking to streamline their development processes.