Billing Support Specialist
Render(1 month ago)
About this role
The Billing Support Specialist at Render is responsible for managing customer billing inquiries, including payment disputes, subscription management, and chargeback issues. This role combines customer support and finance operations, requiring strong communication skills and technical understanding to assist and de-escalate customer concerns while collaborating with Finance and Support teams to optimize and streamline billing processes. The position also involves identifying and documenting operational gaps to improve efficiency in billing workflows.
Required Skills
- Billing Support
- Customer Inquiries
- Payment Disputes
- Subscription Management
- Workflow Optimization
- Process Improvement
- Collaboration
- Communication Skills
- Customer Empathy
- Analytical Thinking
+6 more
About Render
render.comRender is a cloud application platform designed for developers and teams to build, deploy, and scale applications with ease, from their initial user to a global audience. It offers a wide range of services including managed web services, static sites, and background workers, with features like autoscaling, HIPAA compliance, and private networking. Render’s infrastructure allows users to link their repositories for instant deployments, ensuring seamless updates and automatic redeployments with zero downtime. Trusted by over 4 million users, Render provides a user-friendly solution for teams looking to streamline their development processes.