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Billing Support Specialist at Aircall - ApplyBlast

Billing Support Specialist

Aircall

3 days ago

3.2 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

This role supports customers with billing and payment inquiries, including receipts, credit notes, and invoices, while maintaining accurate account balances. The position involves collaborating with internal teams like Accounts Receivable and Cash Collection to ensure compliance and deliver a high-quality support experience. It requires strong communication skills, technical aptitude, and the ability to resolve complex inquiries efficiently.

Responsibilities

Resolve billing and payment inquiries for customers
Assist customer-facing teams with invoicing and subscriptions
Maintain accurate customer account balances and collaborate with AR teams

Skills

About Aircall

aircall.io

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Aircall is an AI-powered customer communications platform for SMBs and enterprises that unifies voice and messaging channels with intelligent AI Agents and AI Assistants for sales and support teams. The platform offers features including real-time coaching, live transcription, automated CRM updates, AI voice agents, and 24/7 autonomous customer coverage. It integrates with 250+ CRM and helpdesk tools including HubSpot and Salesforce, and is trusted by 23,000+ companies worldwide.