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Billing Support Specialist at Postman - ApplyBlast

Billing Support Specialist

Postman

22 hours ago

3.4 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Medior

0 applicants

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About this role

Postman is seeking a customer-focused Billing Support Specialist to join its team in Bangalore, India, providing 24/5 global billing support through rotational shifts. The role involves managing customer inquiries via email, ticketing systems, and live chat, resolving billing and subscription issues, and collaborating with internal teams to ensure accurate and efficient support. The position requires strong communication skills, attention to detail, and familiarity with SaaS billing processes and support tools like Zendesk and Salesforce.

Responsibilities

Manage customer billing inquiries across email, ticketing systems, and live chat
Resolve billing and subscription issues including refunds, credits, and plan changes
Collaborate with internal teams to investigate and escalate customer account concerns

Skills

About Postman

postman.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Postman is a leading API development platform that unifies API design, testing, documentation, and monitoring in a single collaborative workspace. It provides a rich toolset — including a REST client, collections, automated testing, mock servers, monitors, and auto-generated docs — plus integrations with Git and API gateways to streamline workflows. Teams use Postman to collaborate on, automate, and govern APIs at scale, accelerating development and reducing friction between frontend, backend, and ops. Postman offers a free tier for individual developers and scalable features for enterprise governance and integration.