BOLSA DE TRABAJO - ASESOR DE CONTACT CENTER A DISTANCIA CBBA
Millicom(2 months ago)
About this role
Remote Contact Center Advisor for Tigo responsible for handling customer requests received via digital channels, providing support and responses with a strong service orientation. The role focuses on delivering high-quality experiences by following company procedures, achieving KPIs, and resolving issues on first contact or escalating to supervisors when necessary.
Required Skills
- Customer Support
- Zendesk
- TymeShift
- First-Contact Resolution
- Escalation
- Communication
- Problem Solving
- Time Management
- Quality Assurance
- KPI Management
+1 more
Qualifications
- Student (4th semester+) in Business Administration, Commercial Engineering, Public Accounting, Social Communication, or Psychology
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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