Millicom

BOLSA DE TRABAJO - ASESOR DE CONTACT CENTER A DISTANCIA CBBA

Millicom(2 months ago)

RemoteFull TimeIntern$36,458 - $50,535 (estimated)Customer Service
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About this role

Remote Contact Center Advisor for Tigo responsible for handling customer requests received via digital channels, providing support and responses with a strong service orientation. The role focuses on delivering high-quality experiences by following company procedures, achieving KPIs, and resolving issues on first contact or escalating to supervisors when necessary.

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Required Skills

  • Customer Support
  • Zendesk
  • TymeShift
  • First-Contact Resolution
  • Escalation
  • Communication
  • Problem Solving
  • Time Management
  • Quality Assurance
  • KPI Management

+1 more

Qualifications

  • Student (4th semester+) in Business Administration, Commercial Engineering, Public Accounting, Social Communication, or Psychology
Millicom

About Millicom

millicom.com

Millicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America

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