About this role
The Borrower Advocate on Kiavi’s Servicing Team is the primary post-closing point of contact for borrowers, focused on ensuring a seamless and positive mortgage experience. The role involves proactively communicating loan status, educating borrowers on payments and disbursements, and advocating for borrowers internally. The position emphasizes preventing delinquencies and collaborating with cross-functional teams to resolve servicing issues and improve processes.
Required Skills
- Relationship Management
- Project Support
- Issue Resolution
- Payment Assistance
- Default Prevention
- Collaboration
- Communication
- Documentation
- Customer Service
- Mortgage Knowledge
+4 more
Qualifications
- Bachelor’s Degree
About Kiavi
kiavi.comKiavi (Kiavi Funding, Inc.) is a real-estate finance company that provides bridge, fix-and-flip, DSCR rental, jumbo and new-construction loans to property investors and developers. As a tech-enabled lender, Kiavi emphasizes quick, flexible, and tailored financing — including loans up to $10M — to help investors build and scale portfolios. The company also offers tools like an ARV estimator and streamlined online processes to accelerate underwriting and deal execution. Kiavi targets investors seeking fast, predictable capital in shifting real estate markets.