BPO Operations Manager
M-KOPA(19 days ago)
About this role
A BPO Operations Manager at M-KOPA Kenya is responsible for overseeing large-scale outsourced customer care operations, managing over 500 agents across multiple partners. The role involves ensuring performance excellence, SLA compliance, and operational efficiency within a dynamic and strategic environment.
Required Skills
- Performance Management
- Vendor Management
- KPI Monitoring
- Quality Assurance
- Customer Service
- Data Analytics
- Operations Management
- Cost Optimization
- Team Leadership
- Strategic Planning
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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