BPS Helpline Specialist

The BPS Helpline Specialist serves as the primary point of contact for stakeholders, providing exceptional customer service to parents, students, and community members through phone, email, and in-person interactions. This role involves resolving inquiries, navigating district protocols, and utilizing a ticketing system to ensure timely and accurate issue resolution. The specialist builds relationships across departments to support families and partners while maintaining a professional demeanor in a fast-paced, multi-lingual environment.