Building Experience and Operations Manager, 511 Deacon

The Building Experience and Operations Manager serves as the operational and experience leader for 511 Deacon, ensuring the building reflects the excellence, hospitality, and professionalism of Wake Forest University. This role is responsible for creating an exceptional experience for employees, visitors, and guests by integrating first-class building operations, hospitality, customer service, safety, and workplace services. The position oversees facility operations, vendor management, space management, and occupant services while establishing service standards that distinguish the building as a premier workplace.