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Business Advisory Associate-Voice at Accenture - ApplyBlast

Business Advisory Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Navi Mumbai

Onsite

Full Time

Junior

0 applicants

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About this role

The Business Advisory Associate at Accenture will support the new Engagement Centre by handling inbound and outbound customer service inquiries, including complaint resolution and order processing. Agents will manage escalations, track system issues, and adhere to service level agreements while covering specific operational hours. This role involves multichannel support for consumers and interacts with trade and marketing teams to address product-related questions.

Responsibilities

Answer inbound and outbound customer service inquiries
Resolve complaints, process returns, and manage orders
Escalate complex support issues to Tier 2 departments
Track and report system issues to maintain functionality
Comply with service level agreements and operational schedules

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.