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Business Advisory Associate-Voice at Accenture - ApplyBlast

Business Advisory Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Navi Mumbai, Maharashtra

Onsite

Full Time

Junior

0 applicants

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About this role

The Business Advisory Associate serves as a Customer Service Agent within Accenture's new Engagement Centre, supporting multimedia and multichannel interactions. This role focuses on assisting consumers with complaint handling, order processing, inbound calls, and general product inquiries for trade and marketing teams.

Responsibilities

Handle support and service escalations to and from clients
Transfer calls to the Tier 2 support department
Track and report system issues as they arise
Stay current with system information and updates
Comply with assigned service level agreements and schedules

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.