EMIS Insights

Business Analyst, Assistant Manager - Officer, Customer AI Chatbot (9-12 mths contract)

EMIS Insights(1 month ago)

RemoteFull TimeMedior$76,033 - $102,430 (estimated)Information Technology
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About this role

A Business Analyst at FWD Group focuses on enhancing customer engagement through the delivery of an AI-powered chatbot. This role involves collaborating with stakeholders, cross-functional teams, and training the chatbot to improve accuracy and relevance. The position requires strong analytical skills and the ability to facilitate workshops and manage project coordination tasks.

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Required Skills

  • Business Analysis
  • Chatbot Development
  • Agile Methodologies
  • Customer Engagement
  • Training Facilitation

Qualifications

  • Bachelor’s Degree in Business Administration
  • Bachelor’s Degree in Information Systems
  • 3 Years of Experience in Business Analysis

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