Business Analyst, Assistant Manager - Officer, Customer AI Chatbot (9-12 mths contract)
EMIS Insights(1 month ago)
About this role
A Business Analyst at FWD Group focuses on enhancing customer engagement through the delivery of an AI-powered chatbot. This role involves collaborating with stakeholders, cross-functional teams, and training the chatbot to improve accuracy and relevance. The position requires strong analytical skills and the ability to facilitate workshops and manage project coordination tasks.
Required Skills
- Business Analysis
- Chatbot Development
- Agile Methodologies
- Customer Engagement
- Training Facilitation
Qualifications
- Bachelor’s Degree in Business Administration
- Bachelor’s Degree in Information Systems
- 3 Years of Experience in Business Analysis
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