Business Analyst, Assistant Manager - Officer, Customer AI Chatbot (9-12 mths contract)
FWD.us
About this role
A Business Analyst position at FWD Group supporting the delivery of a next-generation AI-powered chatbot to enhance customer engagement across its life and health insurance business. The role operates at the intersection of business and technology within a customer-led, tech-enabled insurance organization.
Skills
Qualifications
About FWD.us
fwd.usFWD.us is a U.S. advocacy organization focused on fixing the nation’s immigration and criminal justice systems. It works with policymakers, business leaders, advocates, and affected communities to drive policy change through research, campaigns, and lobbying. FWD.us pushes for reforms such as pathways to legal status, deportation relief, sentencing reform, and alternatives to incarceration to expand opportunity and protect civil rights. The group mobilizes a coalition of civic and business voices to shift public opinion and advance legislative solutions.
About FWD.us
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FWD.us.
Salary
$72k – $97k
per year
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