Business Analyst
Tatu City(4 months ago)
About this role
Business Analyst on the Quality and Analytics team responsible for curating data-driven stories and insights into Contact Centre operations to improve agent and customer experience. The role partners with stakeholders to understand needs, create report and dashboard mock-ups, and communicate project timelines and updates. It focuses on packaging call center performance into digestible data products for managers and executives.
Required Skills
- Power BI
- Data Analytics
- Statistical Analysis
- Data Governance
- Dashboarding
- Stakeholder Management
- Presentation
- Communication
- Project Management
- Omni-Channel
Qualifications
- Bachelor's Degree in Business Analytics or Related Field
About Tatu City
tatucity.comTatu City is a leading urban development project in Kenya, covering 5,000 acres and designated as a Special Economic Zone. This innovative mixed-use community offers residential, industrial, and commercial spaces, providing a modern way of living for its residents. Tatu City promotes sustainable development and aims to create a vibrant, self-sustaining urban environment that integrates work, leisure, and community living. The project emphasizes affordability and accessibility, making it a prime choice for homebuyers and businesses alike in the region.