Workforce Management Scheduler

Tatu City(4 months ago)

Tatu City, KenyaOnsiteFull TimeMedior$70,178 - $94,815 (estimated)Contact Center Operations

About this role

The Workforce Management Scheduler supports a large contact center by ensuring appropriate operational staffing and maintaining workforce systems. The role focuses on aligning staffing strategies with contact center needs and delivering performance insights to Contact Center Management.

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Required Skills

Workforce Management
Forecasting
Scheduling
Genesys Cloud
ACD Reporting
Excel
Data Analysis
Reporting
Shift Planning
Shrinkage Analysis

+2 more

Qualifications

Bachelor's Degree

About Tatu City

tatucity.com

Tatu City is a leading urban development project in Kenya, covering 5,000 acres and designated as a Special Economic Zone. This innovative mixed-use community offers residential, industrial, and commercial spaces, providing a modern way of living for its residents. Tatu City promotes sustainable development and aims to create a vibrant, self-sustaining urban environment that integrates work, leisure, and community living. The project emphasizes affordability and accessibility, making it a prime choice for homebuyers and businesses alike in the region.