Business Applications Analyst

NICE

2 months ago

3.8 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Medior

1 applicant

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About this role

The Business Applications Analyst at NiCE collects, analyzes, and reports services and operations data to increase productivity and support decision-making. The role develops standardized and custom reports/dashboards, monitors and maintains data integrity, and supports process improvements and training for the services & operations team. The analyst also assists with CRM data management and project work related to services-owned software.

Skills

Qualifications

Bachelors Degree in Business, Economics or Statistics (or related field)

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.