Business Development Center Agent (BDC Agent)

The Business Development Center Agent at Mazda of Wesley Chapel connects customers with the sales team, schedules appointments, and creates a professional first impression of the dealership. This role involves responding to inbound inquiries, following up with internet leads, and making outbound calls, texts, and emails to prospective customers. The position requires strong communication skills, phone experience, and a customer-first mindset to build rapport and maintain accurate customer information in the CRM.