Business Intelligence Analyst 3
Twilio(1 month ago)
About this role
The Business Intelligence Analyst 3 at Twilio leads efforts to elevate support quality and drive strategic improvements across Global Operations using analytics and process optimization. The role supports organizational quality standards and partners with leadership to improve customer experience at scale. This position is remote and based in Colombia, with occasional travel for in-person meetings.
Required Skills
- Quality Assurance
- Framework Design
- Mentoring
- Coaching
- Data Analysis
- Trend Analysis
- Process Improvement
- Cross Functional
- Zendesk
- G Suite
+2 more
Qualifications
- Bachelor's Degree in Business
- Bachelor's Degree in Computer Science
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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