Senior Zendesk Business Systems Analyst
Twilio
About this role
Twilio is seeking a Senior Zendesk Business Systems Analyst who will partner with customer support and operations teams to optimize their systems, tools, and workflows through configuration, automation, and integrations, improving productivity and customer experience. The role involves designing, configuring, and maintaining Zendesk, collaborating across teams, and implementing innovative solutions.
Skills
Qualifications
About Twilio
twilio.comIndustries
Technology
Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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About Twilio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Twilio.
Salary
$100k – $125k
per year