Business Partner - Specialist, Customer Success
Philip Morris International
About this role
A Business Partner - Specialist, Customer Success manages customer relationships to drive satisfaction and product adoption by handling high volumes of contacts via phone and email. The role verifies contact data, conducts recurring health checks, captures Voice of the Customer, and works with internal teams to address issues that impede usage. It uses CRM and productivity tools to document feedback and support positive customer experiences.
Skills
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
Recent company news
MarketBeatSwiss Life Asset Management Ltd Decreases Stock Position in Philip Morris International Inc. $PM
2 hours ago
PR NewswirePhilip Morris International U.S. to Launch New Business Solutions Center, Creating 180 Jobs in Tampa Bay Area
2 days ago
Florida PoliticsPhilip Morris International U.S. launches $50M investment, will add 180 Tampa jobs
1 day ago
Business ObserverTobacco giant Philip Morris opening Tampa center, plans 180 jobs
1 day ago
The Business JournalsTobacco giant to open office in Tampa, creating nearly 200 jobs
1 day ago
About Philip Morris International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Philip Morris International.
Salary
$89k – $119k
per year
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