Business Process Consultant
Clarivate(26 days ago)
About this role
A Business Process Consultant (ITSM) at Clarivate is an early-career IT Service Management role within the IT Services organization supporting enterprise ITSM governance and service quality. The position is focused on developing expertise with ITSM processes and platforms (such as ServiceNow) and contributing to improved service reliability and customer experience. The role is hybrid and based near the Kansas City or Philadelphia offices.
Required Skills
- ITSM
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- Governance
- Continuous Improvement
- Root Cause Analysis
- SLA Management
- Data Analysis
+1 more
Qualifications
- Bachelor's Degree in Information Technology or Business Administration
- ITIL Foundation
About Clarivate
clarivate.comClarivate aims to fuel the world's greatest breakthroughs through enriched data, insights, analytics, workflow solutions and expert services. Find out more.
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