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Business Role at Cartesia - ApplyBlast

Business Role

Cartesia

3 months ago

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

Cartesia seeks a Product Support Engineer to provide hands-on, technical assistance to customers solving complex issues across APIs, SDKs, and integrations. This role acts as a primary technical partner by diagnosing problems, collaborating with engineering teams to fix bugs, and influencing product reliability standards. Candidates will also document solutions, participate in incident response, and work directly with developers to shape the post-sales support experience.

Responsibilities

Diagnose and resolve complex technical issues across APIs and SDKs
Reproduce customer bugs and collaborate with engineers to identify solutions
Document solutions in internal runbooks and customer-facing guides
Participate in high-priority incident response and on-call rotations
Influence product roadmap through direct feedback and quality standards

Skills

About Cartesia

cartesia.ai

Company Size

1-10 employees

Founded

2023

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Cartesia Sonic-3 is a cutting-edge platform that offers a real-time text-to-speech (TTS) API, designed to integrate seamlessly into AI applications and interactive experiences. With the ability to generate natural and expressive voices, including laughter, across 40+ languages, it enhances user interaction through empathetic communication. Cartesia's technology is particularly suited for AI agents, enabling a more engaging and human-like conversational experience in various applications.