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Product Support Engineer at Cartesia - ApplyBlast

Product Support Engineer

Cartesia

19 days ago

San Francisco, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Product Support Engineer at Cartesia serves as the primary technical contact for customers, resolving complex issues across APIs, model behavior, and integrations to ensure platform success. This hands-on role involves collaborating with engineering and product teams to troubleshoot problems, document solutions, and influence the product roadmap based on customer feedback. The position requires strong technical troubleshooting skills and a builder mentality to streamline support processes and improve product reliability.

Responsibilities

Diagnose and resolve complex technical issues for customers across multiple channels
Collaborate with engineering and product teams to reproduce issues and prioritize fixes
Build tooling and automations to streamline support processes and close operational gaps

Skills

About Cartesia

cartesia.ai

Company Size

1-10 employees

Founded

2023

View Profile

Cartesia Sonic-3 is a cutting-edge platform that offers a real-time text-to-speech (TTS) API, designed to integrate seamlessly into AI applications and interactive experiences. With the ability to generate natural and expressive voices, including laughter, across 40+ languages, it enhances user interaction through empathetic communication. Cartesia's technology is particularly suited for AI agents, enabling a more engaging and human-like conversational experience in various applications.