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Call Center Bilingual Collections Representative (English/Spanish) - Hybrid at AT&T - ApplyBlast

Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

AT&T

28 days ago

3.4 on Glassdoor

Miami, Florida, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

This full-time hybrid role serves as the voice of AT&T, providing bilingual customer service and collections management to recover past due account balances and retain customers. The position involves handling high volumes of calls, chats, and emails while simplifying billing explanations and negotiating payment arrangements. Employees work a 40-hour week split between the Miami office and remote home settings.

Responsibilities

Provide billing support and perform collections management to recover past due account balances
Negotiate payment arrangements and process payment transactions for delinquent accounts
Simplify explanations of customer bills, rate plans, and product features to retain customers

Skills

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.