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Call Center Collections Representative - Hybrid at AT&T - ApplyBlast

Call Center Collections Representative - Hybrid

AT&T

4 months ago

3.4 on Glassdoor

San Antonio, Texas

Hybrid

Full Time

Junior

0 applicants

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About this role

A Premier Service Consultant at AT&T handles billing support and collections management in a hybrid role. You will assist customers with sensitive billing situations, negotiate payment arrangements, and process transactions to recover past due balances and retain customers. The position involves managing high volumes of calls, chats, and emails while simplifying complex rate plans and features.

Responsibilities

Provide billing support and perform collections management for past due accounts
Negotiate payment arrangements and process transactions to retain customers
Simplify explanations of customer bills, rate plans, and product features
Handle high volumes of customer interactions via calls, chats, and emails
Support customers with credit inquiries, activations, and fraud prevention

Skills

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.