Brown University Health
The Call Center Contact Associate handles incoming and outgoing calls for Brown University Health Affiliates, utilizing computer telephony integration equipment to manage a high volume of inquiries. The role involves responding to emergency and non-emergency calls, updating customer databases, and dispatching appropriate personnel while maintaining confidentiality and service excellence. This position requires strong communication skills, the ability to work under minimal supervision, and a commitment to the organization's core values.
Brown University Health (formerly Lifespan) is a leading academic health system in Rhode Island and Southeastern Massachusetts, comprising hospitals including Rhode Island Hospital, Hasbro Children's, The Miriam Hospital, Bradley Hospital, Newport Hospital, Saint Anne's Hospital, and Morton Hospital. The system provides a full spectrum of patient care services across more than 1,620 locations, including emergency care, cancer, cardiovascular, neurosciences, orthopedics, and pediatric services. Brown University Health is also committed to medical education, research, and community health through its affiliation with Brown University.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Brown University Health.