Call Center Coordinator

The Call Center Coordinator at the Centers for Advanced Orthopaedics LLC plays a key role in meeting patient needs by answering phones, initiating referrals, and managing inpatient transfers from physicians. This position requires excellent multi-tasking, customer service, and communication skills to deliver value-based care. The coordinator also handles voicemails, emails, payments, and patient information updates within EMR/EHR software. The role involves collaborating with leaders to resolve escalated issues and ensuring compliance with all applicable laws and policies.