Call Center Customer Service Representative

As a Business Premier Service Consultant for AT&T, you will serve as the primary point of contact for business customers, handling billing inquiries, troubleshooting technical issues, and managing account maintenance. The role requires utilizing multiple internal tools to resolve service faults, sell products, and ensure customer retention across a wide range of telecommunications services. You will collaborate with Tier 3 support teams and other departments to escalate and resolve complex network and billing problems while delivering personalized solutions.