JLL
The Call Center Manager will lead a team of four agents in San José, Costa Rica, handling inbound calls while also performing hands‑on call handling. The role balances operational responsibilities such as meeting SLA targets, coaching staff, managing schedules, and establishing new location processes with direct customer interaction and escalation handling.
Optimize your commercial real estate with JLL's strategic planning and design, delivering environments that thrive in today's dynamic world.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for JLL.
JLL didn’t post a salary, so this is our estimate from similar listings.
19% below the average for this role