Call Center Operations Manager (Blue Ash, OH)

Green Dot

6 days ago

2.3 on Glassdoor

Cincinnati, OH

Onsite

Full Time

Manager

0 applicants

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About this role

A Call Center Operations Manager leads high-volume customer contact center operations, focusing on operational excellence, customer experience, and team leadership. The role ensures service level targets, agent engagement, and continuous improvement in customer satisfaction.

Skills

Qualifications

5+ years contact center leadership experienceProven success managing teams of 40+ agentsStrong command of KPIs (SLA, CSAT, AHT, QA, occupancy, shrinkage)Experience leading through change and rapid growthExceptional communication and coaching skills

About Green Dot

greendot.com

Green Dot Corporation is a financial technology and banking platform that specializes in providing mobile bank accounts and debit card solutions. Their services include a Cash Back Bank Account that offers users the opportunity to earn rewards, along with features like free cash deposits and access to a network of ATMs for free withdrawals. Green Dot aims to simplify banking and enhance financial inclusion, serving both consumers and businesses with innovative prepaid and cash management solutions.