Call Center Operations Manager
Answering Service Care
About this role
A Call Center Operations Manager at Answering Service Care oversees daily operations of a specialized industry division, fostering a positive team culture and achieving operational KPIs to deliver exceptional customer service.
Skills
Qualifications
About Answering Service Care
answeringservicecare.comAnswering Service Care is a provider of 24/7 live answering and virtual receptionist services for small and mid-sized businesses, including medical and professional practices. They handle inbound calls, appointment scheduling, message taking, order processing and dispatching, with options for HIPAA‑compliant and bilingual agents. The company emphasizes customizable scripts, integrations with CRMs/EHRs, and scalable plans to reduce missed calls and improve client experience. Businesses use their service to outsource front‑desk duties, cut operational costs, and ensure reliable professional coverage around the clock.
About Answering Service Care
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$58k
per year