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Call Center Operations Supervisor at Telligen - ApplyBlast

Call Center Operations Supervisor

Telligen

1 day ago

3.8 on Glassdoor

Oak Brook, Illinois, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Call Center Operations Supervisor oversees performance measures, staff scheduling, and customer service levels to ensure contractual and company requirements are met. This role involves selecting, developing, and managing employees while driving operational efficiencies and cost reductions through process improvements and automation. The position requires a blend of leadership, analytical thinking, and healthcare operations experience in a hybrid work environment.

Responsibilities

Oversee staff scheduling and improve customer service levels
Analyze productivity and operational reports to meet performance measures
Select, develop, and manage employees to achieve organizational success

Skills

About Telligen

telligen.com

Headquarters

West Des Moines, Iowa, United States

Company Size

501-1000 employees

Founded

1972

View Profile

Telligen is a health services and solutions company that has delivered proven health programs for federal and state agencies, health plans, employers and unions for more than 50 years. They provide evidence‑based program management, population health and care management, quality improvement, data analytics and technology to drive better outcomes and regulatory compliance. Telligen partners with government and payer organizations to design, implement and evaluate initiatives that lower costs, improve care quality and enhance program performance.