Call Center Supervisor
Asurion(1 month ago)
About this role
The Supervisor, Call Center Operations leads a tech support call center team supporting Connected Home products and related services. The role focuses on developing Representatives, ensuring contractual quality standards, and coordinating with management to maintain operational efficiency and sales performance.
Required Skills
- Team Management
- Coaching
- Training
- Performance Management
- Sales
- Customer Service
- Reporting
- Data Analysis
- Quality Assurance
- KPI Monitoring
+2 more
Qualifications
- Associates Degree
- Bachelors Degree
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