Call Center Program/Project Manager
North South Consulting Group
About this role
The role involves overseeing a mission-critical, 24/7 call center for the NIH research community, ensuring service delivery, operational excellence, and continuous improvement. The Project Manager acts as the primary liaison between government leadership and the contractor team, maintaining compliance and performance standards.
Skills
About North South Consulting Group
nscg-llc.comNorth South Consulting Group (NSCG) is a management consulting firm that helps public, private, and nonprofit organizations design and implement strategic programs and operational improvements. They provide services such as strategic planning, program and project management, organizational development, grant/funding support, and process or IT optimization. NSCG emphasizes tailored, results-driven solutions and partnership-based engagement to improve performance, compliance, and stakeholder outcomes. The firm serves sectors including government, education, healthcare, and community development.
About North South Consulting Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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