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© All Rights Reserved. ApplyBlast.com
SGS
The IT Services Call Center Representative serves as the primary technical support contact for the ATS team within the Global Business Solutions center. Responsibilities include answering inbound calls, logging activity, creating service desk tickets, and routing issues to the appropriate support boards with correct urgency levels. The role requires maintaining service level agreements and escalating complex issues to management as needed.
SGS is the world’s leading Testing, Inspection and Certification (TIC) company, helping organizations verify quality, safety, performance and regulatory compliance. It provides testing, inspection, certification, verification and advisory services across industries—from agriculture, consumer goods and life sciences to oil & gas, industrial and environmental sectors. SGS operates a global network of laboratories, offices and field experts and offers digital and supply‑chain solutions to manage risk and improve transparency. Headquartered in Geneva, Switzerland, it is a trusted partner to businesses and governments worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SGS.
SGS didn’t post a salary, so this is our estimate from similar listings.
21% below the average for this role