Call Center Representative

Clinical Careers Page(2 months ago)

Lenexa, KSOnsiteFull TimeMedior$68,704 - $93,481 (estimated)Pharmacy

About this role

A Call Center Representative at the University of Kansas Health System supports the Retail Pharmacy Communication Hub by providing courteous, patient-centered customer service. The role handles inbound and outbound communications with patients, families, and healthcare providers while maintaining confidentiality and compliance with policies. The position is based at the Southlake Campus and operates under the supervision of a licensed pharmacist.

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Required Skills

Telephone
Customer Service
Call Software
Data Entry
HIPAA
Active Listening
Multitasking
Problem Solving
Documentation

Qualifications

High School Diploma or GED
Associates Degree (Preferred)
Bachelors Degree (Preferred)

About Clinical Careers Page

kansashealthsystem.com

The University of Kansas Health System is a nonprofit academic medical center headquartered in Kansas City, Kansas, providing comprehensive inpatient and outpatient care across Kansas and the Midwest. It delivers advanced specialty services — including an NCI‑designated cancer center, Level I trauma care, transplantation, cardiology, neurosurgery, orthopedics and comprehensive stroke care — supported by research and training through its affiliation with the University of Kansas Medical Center. The system emphasizes complex, referral‑level care and innovation, holds Joint Commission accreditation and Magnet nursing recognition, and operates multiple locations and patient access options across the region.

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