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Call Center Representative at SmithRx - ApplyBlast

Call Center Representative

SmithRx

2 months ago

3.7 on Glassdoor

Plano, Texas, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

SmithRx is seeking dedicated individuals to join its call center team in Plano, TX, providing inbound and outbound support to members, physicians, and pharmacies. The role involves delivering a world‑class member experience, resolving issues, and educating members about pharmacy benefits while adhering to HIPAA standards. Candidates must have at least two years of call‑center experience and will undergo a nine‑week onsite training program.

Responsibilities

Answer inbound and outbound calls delivering world‑class member experience
Resolve and document member issues while ensuring HIPAA compliance
Educate members on pharmacy benefits and provide one‑call resolution

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.